MSc Service Design and Management, MSc

About MSc Service Design and Management, MSc - at Warwick Manufacturing Group, University of Warwick

Service science is an exciting and a crucial area in which we must increase expertise in order to stay ahead. This MSc programme is aimed at future leaders of services-based industries, and provides you with the opportunity to focus on the transition from product-centric to service-centric thinking.

During the course you'll consider the complexity of services that bring together a mesh of organisations, people, technologies and information to deliver value to the customer. Modules include: Service Design and Delivery; Reputation and Relationship Management; Service Support Technologies; Leading Change; Financial Analysis and Control Systems; plus elective choices to enable you to define the specific direction of the course in line with your particular interest.

Enrolment on the MSc Service Management and Design gives you the opportunity to take the short Lean Six Sigma Green Belt course in addition to your Masters programme. For some students, this can also align with the MSc project if your project is company based. You will need to discuss with the Course Leader if you are interested in pursuing the Lean Six Sigma Green Belt.

Learning Style

The taught component of the course is a mixture of lectures, seminars, technology-enabled learning, syndicate/group work, practical work and forum activities. Module leaders are experts in their fields and are supported by external speakers working in organisations at the forefront of their fields.

Industrial visits are available to all students and the course is assessed through post module assignments.

Each module will usually last one week.

Your Career

Our degree was developed within the Service Systems Research Group at WMG, working alongside leading companies such as IBM, Rolls-Royce and BAE Systems. You'll join our collective drive to actively shape research and teaching in this area. It is particularly relevant for the 'servitisation' of manufacturing companies, but is not sector-specific and is equally applicable to public sector, healthcare, financial services, oil and gas, tourism and a broad range of other industries.

Notes about fees for this course

Fees for Part-time courses are different, contact wmgptmasters@warwick.ac.uk for details

Entry requirements for this course

Contact Warwick Manufacturing Group, University of Warwick to find course entry requirements.

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