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Insights from The Loughborough MBA: Schmooze or dictate expected outcomes?

Insights from The Loughborough MBA: Schmooze or dictate expected outcomes?

By Professor Ilan Oshri, Centre for Global Sourcing and Services, Loughborough University

The lawn needs mowing and you are weighing your options. You can ask a member of the family to mow the lawn. In return you are willing to pay £10. The other option is to hire a gardener and pay a similar amount. The performance for these two can be similar, so you wonder what could motivate these two to improve their performance and what would it take from your side? … Read more

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